Return & Refund Policy
We want you to be satisfied with your Addy Depot purchase. This policy explains how returns and refunds work.
Return Window
You may request a return within 30 days of delivery, provided items are unopened, unused, and in their original sealed packaging.
Hygiene & Personal Care Items
For health and safety reasons, opened or unsealed diapers, wipes, feminine hygiene, adult incontinence, and toilet tissue products cannot be returned unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at no cost to you.
How to Start a Return
Email thehemesgroup@gmail.com with your order number and reason for return. We’ll provide return instructions. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
Wholesale & Bulk Orders
Returns on wholesale, bulk, and container orders are handled per the terms of each order agreement. Please contact our team.
Questions
Contact us at thehemesgroup@gmail.com or 352-448-7090.